General Troubleshooting Process

1. Refresh and/or restart. 
   Oftentimes problems will resolve themselves when you try again. Try hitting the reload (or refresh) button or closing your browser, opening and trying again.  If you suspect that the problem might be your Internet connection or computer, you can also trying closing these down and starting again.
   
   
2. Check your current settings.
   
   • Make sure that you are running Netscape 4.76 or IE 5.0 - 6.0. 
     Download and install the appropriate browser
   • Make sure that you have all required plug-ins. 
     Check your current settings and download any missing or outdated plug-ins.
   • Make sure your audio settings are correct.
     Review our Audio Quality help page

If you have tried all of the above, and are still having difficulties,
please click here for additional assistance.