ACPE offers consultation in a broad range of areas related to quality assurance and advancement of pharmacy education, including:
Professional degree programs in pharmacy
Continuing pharmacy education/continuing professional development
QA systems/development of standards
Consultation may also be provided in broader areas of care delivery and pharmacy practice. ACPE engages appropriate experts from the United States and other countries for each consultation.
ACPE offers and conducts training and workshops on topics such as preparation of self-studies, evaluator training, assessment, curricular development, continuing professional development, and standards development. Training programs may also be customized to meet the needs of global stakeholders.
ACPE has an obligation to assure that any program that holds a Certification Status remains compliant with the Quality Criteria or is making progress towards achieving compliance at an appropriate pace, and that the school conducts its affairs with impartiality, non-discrimination, honesty, and frankness.
Complaints from institutions, students, academic staff, or the public against a Professional Degree Program with Certification Status or institution housing a Professional Degree Program with Certification Status must be based upon the fact that such program or institution is not in compliance with Quality Criterion/Criteria or is not making progress towards achieving compliance at the appropriate pace, or is not in compliance with the Certification and Precertification Policies and Procedures, as established, from time to time, by ACPE.
Complaints must be submitted in writing to the ACPE office, must provide a detailed description of the complaint and its relation to Quality Criteria or the Certification Policies and Procedures, and must provide direct contact information of the complainant(s). Requests for confidentiality by the complainant shall be respected to the extent that any identifying information is not necessary for the resolution of the complaint.
Anonymous complaints pertaining to certification matters are retained and, depending on circumstances and the severity of the complaint as determined by the ACPE Executive Director, may be forwarded to the Dean of the affected Professional Degree Program for a response. Where a complainant has threatened or filed legal action in a court of law or before a governmental agency against a program or institution housing said program, ACPE reserves the right to hold such complaint in abeyance until after the later of a final judgment by a court of law or governmental agency or finalization of any appeal of such judgment.
ACPE will proceed expeditiously in the investigation and resolution of complaints in a manner that is fair and equitable to all parties. The Executive Director, or his/her designate, shall have the authority to: (i) review the complaint in order to determine relevance to the Quality Criteria, policies, or procedures; (ii) dismiss a complaint if it is determined that such complaint has no merit or is outside the scope of ACPE certification activities; (iii) forward relevant complaints to the Dean of the school for a response to ACPE; and (iv) conduct any further investigation deemed necessary to promptly determine the facts surrounding the issue and the validity of the complaint. ACPE shall diligently investigate and resolve complaints in a timely manner, taking into consideration all parties involved, the severity and complexity of the allegations, and pursuant to any legal obligations.
If, on the basis of such investigation, after notice to the school and opportunity for response from the school, the Executive Director finds a complaint to be extremely serious in nature, charging egregious conduct that may warrant an Adverse Certification Action by ACPE, or involve an interpretation that the Executive Director believes should be made by the Board, the complaint will be submitted to the Board for consideration at the next regularly scheduled meeting. Where the Board finds that a program or school has violated the Quality Criteria, engaged in unethical conduct, or that its integrity has been seriously undermined, the Board will either:
(a) request that the school show cause, within a stated time period, as to why an Adverse Certification Action should not be taken; or
(b) in extreme cases, immediately discontinue its relationship with the program by denying Certification or Precertification or withdrawing the offending program’s Certification Status.
A record of complaints regarding a specific school or program is maintained in perpetuity at the ACPE office for future consideration. The complaint file will be reviewed by Staff members as a component of the evaluation visit process. Evaluation teams will be informed regarding any open complaints against the program under review. Information provided to the evaluation team will include the following for any open complaint: (1) the nature of each complaint; (2) the process used to review the complaint; and (3) the status of the complaint. Any complaints received since the prior evaluation visit and the related investigative materials will be provided to the members of the International Commission and Board as a component of the review process.
For more details regarding ACPE’s Complaints Policy and Procedures, please visit the relevant section of the International Services Program Policies and Procedures manual.
If you wish to file a complaint, please complete the ACPE Complaint Form found here.